We will be closing for our annual Christmas holidays from 5pm on Monday December 23rd 2013 and normal full operation starts again on Thursday January 2nd 2013.
Please read below for ordering and shipping information during the Christmas season.
December 24th: Closed
December 25th: Closed
December 26th: Closed
December 27th: Closed
December 28th: Closed
December 29th: Closed December 30th: Our phone lines will be open. Normal shipping
December 31st: Closed
January 1st: Closed January 2nd: Normal shipping resumes
Ordering
We are still accepting orders from our website during the Christmas and New Year holidays. Orders placed after December 23rd will be processed on December 30th or when we re-open on January 2nd 2014.
Shipping
Some orders will ship from us on December 30th, with priority given to orders shipping with courier companies such as DHL, Fedex, DPD. Our normal full shipping schedule will resume on January 2nd 2014. Orders will be shipped in the order they were received and there may be 1-2 days delay in getting all orders shipped.
Stock levels and prices
Stock levels on all products are correct as of December 23rd. Stock levels are not updated again until we start processing orders on January 2nd, which means that some items may be sold out although they appear to be in stock. If you place an order and the item is not in stock you will be notified on January 2nd and we will ensure that the product is shipped to you as soon as we have it back in stock. We will also advise you of the expected delivery date.
Prices are based on the items currently in stock. Even if an item sells out we will still supply it at the same price as advertised.
Sales and support queries
Sales and support queries received between December 23rd 2013 and January 2nd 2014 will be dealt with when we re-open on January 2nd. We ask that customers refrain from sending duplicate emails as this will not speed up processing the enquiry.
Happy Christmas and a very Prosperous New Year to all our customers.
