General Questions

• Who is behind MemoryC?
  The MemoryC websites are operated by GoBeyond Limited with headquarters in Ireland. We have been operating our online businesses since 2001 and we have always been focused on offering our customers excellent value for money, along with an unparallelled customer service experience for every customer.
  
  To read more about our company please have a look here.
• What are your opening hours?
  Our website is open for ordering 24 hours a day, 7 days a week. You will find comprehensive listings of general and support questions on our website, which should answer most questions you may have.
  
  If you need to contact us, you can do so during the following hours:
  
  Sales Telephone Lines:
  Monday-Friday: 09:00 - 17:30 GMT
  Saturday: Closed
  Sunday: Closed
  
  Order Collection Point:
  Monday-Friday: 09:30 - 17:30 GMT
  Saturday: Closed
  Sunday: Closed
  

Ordering Questions

• How do I know if a product is in stock?
  Our website shows our stock levels in real-time. That means if you see on our website that we have 10 of a product in stock - tht means we have that product in stock, in our own warehouse, ready to ship immediately.
  
  Unlike many virtual stockists (who only order stock when you place your order) we carry our products in stock, which means we can guarantee the shortest possible delivery time to you.
  
  Products listed on our website as "ships in 1-2 days" do have an additional processing time of 1-2 days from the time you place your order.
  
• Can I collect my order from your warehouse?
  Yes, it is possible to collect your orders from our warehouse.
  
  When placing your order please select the option called "Collect from shop" - as long as all items on your order are showing in stock, we will have your order ready for collection within 30 minutes.
  
  Please note that all orders for collection must be paid for online when placing your order.
  
• What is the cut-off time for same-day shipping?
  We offer a large range of shipping options. When you place an order on our website you will be able to choose the option you prefer.
  
  In the shopping cart you will be able to see which shipping options are still available for shipping the same day.
  
  You can also read more about the cut-off times here.
  
  Please note that some orders may be subject to security checks which may delay shipping.
  
• How do I print a copy of an invoice?
  All orders shipped from our warehouse will have an invoice included in the package.
  
  If you need to print a new copy of your invoice you can do this as follows:
  
  - Login to our website
  - Go to your order history
  - Find the order you need an invoice for and click the View or Print Invoice link
  
• Can you change details on my invoice after my order has shipped?
  Every order ships with a commercial invoice. The invoice is produced as soon as your order has been passed to our warehouse for picking and packing.
  
  Unfortunately, as the invoice is an important financial and legal document, we cannot make any alterations to an invoice after it has been produced in our system. This includes modification of the name, date or any other information on the invoice.
  

Support and Warranty Questions

• What is an RMA number?
  An RMA number is a unique Returns Number that our support department will issue you with after you apply to return a product to us.
  
  Please note that all products being returned to us (no matter if they are for exchange, credit or refund) must have an RMA number printed on the package.
  
  The RMA number allows our support staff to process your return in a timely manner, as that number will give them instant access to information on the package and the reason for the return.
  

Trade Accounts

• Do you offer trade accounts to IT resellers?
  Yes, we have 100s of IT resellers all over Europe. If you sell IT products and are interested in setting up a trade account with us please email our sales team at sales@memoryc.com.
  

Shipping Questions

• How can I track my order?
  You can login to your MemoryC user account to check the current status of your order.
  As soon as an order has shipped you will also be able to view the shipping details of your order within your account. Most shipping methods offer online tracking and you will be able to click through to the relevant tracking website directly from your MemoryC account.
  Orders shipping via the postal services to countries outside Ireland may only be trackable until they leave the Irish postal service.