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MemoryC.com is one of the worlds leading online memory suppliers. Due to the success of our business in recent years we are expanding our workforce and we now require the following positions filled:




Location: Our Irish office in Celbridge, Co. Kildare, Ireland


Customer Service / Order Processing Representative



GoBeyond/MemoryC is a multifaceted E-Commerce company with a high volume B2C and B2B business. We stock everything in computer components, RAM, Motherboards, GPUs, CPUs, USB drives, hard drives, SSDs, computer peripherals, speakers and much, much more - at the best prices in Ireland.

Based in Celbridge, we are looking for an experienced and enthusiastic Customer Service Administrator/Order Processor. Reporting to the Operations Manager, the role is Monday to Friday with no shifts required at this time.

The Role
- Responsible for all Customer Service Interactions via Email, Phone and Online Support Systems across multiple platforms
- Positively Resolving and assuming ownership of customer issues from cradle to grave
- Processing Online orders
- Liaising with other departments for support when needed
- Providing Back Up Support to other functions within the operation
- Contributing to Continuous Process Improvement development and Documentation
- Record Keeping and accurate filing
- Ad hoc activities as required

Applicants must
- Be willing to go above and beyond to provide exceptional customer service
- Be Team orientated and personable
- Be motivated and flexible
- Have excellent numerical and written skills with a high level of attention to detail
- Be hard working and able to thrive under pressure
- Have at least 2 years of experience in a fast paced customer service/order processing environment preferably within the IT industry
- Be able to proactively adapt to a changing environment and respond accordingly in an efficient and timely manner
- Have strong IT skills – MS Office etc.
- Have strong communication skills – both written and oral
- Excellent Phone Manner
- Have the ability to work on their own initiative with minimum supervision.
- Have fluent written and spoken English
- Be eligible to work in Ireland

Please apply including Resume and full details of relevant experience. We look forward to hearing from you!

APPLY NOW.



Location: Our Irish office in Celbridge, Co. Kildare, Ireland


Customer Returns Agent



GoBeyond/MemoryC is a multifaceted E-Commerce company with a high volume B2C and B2B business. We stock everything in computer components, RAM, Motherboards, GPUs, CPUs, USB drives, hard drives, SSDs, computer peripherals, speakers and much, much more - at the best prices in Ireland.

Based in Celbridge, we are looking for an experienced and enthusiastic RMA Specialist with experience in dealing with all aspects of the RMA process from Customer Return requests to Supplier returns.

Reporting to the Operations Manager, the role is Monday to Friday with no shifts required at this time.

The Role
- Day to day management of Customer RMA requests across multiple platforms – from RMA Approval to Processing and Resolution on return.
- Day to day management of Supplier RMA returns and processes – from Supplier return requests to processing supplier replacements and credits.
- Liaising with other departments for support when needed
- Contributing to Continuous Process Improvement development and Documentation
- Record Keeping and accurate filing
- Ad hoc activities as required

Applicants must
- Be willing to go above and beyond to provide exceptional customer service
- Be Team orientated and personable
- Be motivated and flexible
- Have excellent numerical and written skills with a high level of attention to detail
- Be hard working and able to thrive under pressure
- Have at least 2 years of experience in an RMA role preferably within the IT industry
- Be able to proactively adapt to a changing environment and respond accordingly in an efficient and timely manner
- Have strong IT skills – MS Office etc.
- Have strong communication skills – both written and oral
- SAP Experience Preferred
- Have the ability to work on their own initiative with minimum supervision.
- Have fluent written and spoken English
- Be eligible to work in Ireland

Please apply including Resume and full details of relevant experience. We look forward to hearing from you!

APPLY NOW.