Policies


Terms & Conditions

1. General
1.1 This website is operated by GoBeyond Limited, incorporated in the Republic of Ireland.
1.2 The “seller”, “us”, “we” means GoBeyond Ltd.
1.3 The “customer”, “you” means any person or company who buys or intends to buy from this website.
1.4 The “goods” means goods provided by the seller in accordance with seller’s standard terms and conditions.
1.5 These terms and conditions may change without any notice to you in relation to future orders
1.6 Your order from our website is considered to be your offer to purchase the relevant goods. Our order acknowledge email is not confirmation that we have accepted your order and any order we accept is done so entirely at our discretion.
1.7 A formal contract between seller and customer only exists when we have accepted your offer to purchase and we have received payment (in cleared funds) for such order.
1.8 Orders may be cancelled by customer subject to the terms set out in Section 7.


2. Payment
2.1 Payment can be made via any of the payment methods shown on this website during the order placement process. These payment methods may change from time to time.
2.2 We reserve the right to cancel any order that is not paid within the timeframe specified for the relevant payment method.
2.3 Orders will only be shipped when full payment has been received and has cleared to our bank account, unless customer has a written credit agreement with us.
2.4 Payment must be made in full without any deductions. In the case of bank transfers all bank fees must be paid by customer
2.5 Payments via credit card or debit card are subject to a combination of automated and/or manual risk checks. Payment is only accepted when it has passed the checks deemed necessary by seller.
2.6 Stock is only allocated to customer orders when full payment has been received in our bank account or credit card payment has cleared all security checks.


3. Description of goods and price of goods
3.1 The price and description of the goods will be clearly shown on this website at the time you place your order
3.2 Should we be unable to supply a product we will inform you within 48 hours and any funds paid to us will be refunded within 7 days.
3.3 Should we discover that a product has been incorrectly priced on our website we will inform you of this within 48 hours of discovering this. You may then choose to cancel your order and have the payment refunded, or you may choose to continue with the order at the new price.
3.4 Delivery charges are not included in the prices shown for each product. Delivery charges will be clearly stated during the checkout process.
3.5 By placing an order from our website customer agrees to pay the price advertised for the product at that time. Prices may change in future with no prior notice, this does not entitle the customer to avail of the new lower price. Customer may choose to cancel the order and place a new order at the lower price, subject to the terms in Section 7.
3.6 Images shown on our site are for illustrative purposes only and may differ slightly from the actual product.


4. Delivery of goods
4.1 We offer a range of delivery options, all of which are displayed during the checkout process on our website.
4.2 The estimated delivery times stated on our website are indications only. We are not liable for any loss or damage suffered by you through any delay in delivery by the chosen delivery company.
4.3 We make every effort to ship orders as soon as possible. Should it not be possible to ship an order within the expected time we will inform customer via email.
4.4 Certain orders may be subject to additional credit checks, which may delay shipping of orders. We will make every effort to keep the customer information of any processing delays.
4.5 If you deliberately fail to take delivery of an order it is the normal practise of the delivery company to return the order to us. Once we receive order back, we will refund the product price within 30 days of receipt. Original shipping charge will not be refunded. Some delivery companies apply a charge for returning items to us, if this is the case we will deduct the shipping cost from the refund.
4.6 You may be required to sign for the order upon receipt. We recommend that customers inspect packages carefully and only sign for the packages once satisfied that it has not been damaged and/or tampered with. If in doubt, customer must always sign for the packages as “unchecked”.
4.7 No refund of shipping charges will be made for delayed deliveries unless the delivery company agrees to make the appropriate refund to us, or unless a shipping method that clearly indicates a money-back guarantee is chosen.
4.8 Shipping charges may change from time to time. Correct shipping charges will be displayed during the checkout process.
4.9 Any discrepancies must be informed to us within two business days from receipt of the order. We recommend reporting discrepancies to us via email. No claims of missing and/or damaged items will be entertained if received later than two days from receipt of goods.
4.10 It is the responsibility of the customer to provide full and correct address details. We are not liable for any delay or loss caused by incorrect address details being provided by the customer.


5. VAT
5.1 We are registered for VAT (Value Added Tax) in the Republic of Ireland and United Kingdom as follows: IE6398832A (IE) and GB894464476 (UK)
5.2 VAT may be added to orders depending on the customer’s location. The VAT amount will be clearly displayed during the checkout process.
5.3 Business customers with a valid VAT number may enter this VAT number during the checkout process. This will allow us to process the order without charging VAT.
5.4 In cases where no VAT number is supplied we will automatically assume that customer is not registered for VAT and we will add the appropriate VAT to the order. We cannot under any circumstances offer a refund of this VAT amount at a later stage.
5.5 VAT is added at the following rates for non-VAT registered customers:
5.5.1 United Kingdom: 20% UK VAT
5.5.2 Rest of European Union incl. Ireland: 23% Irish VAT
5.5.3 Rest of the world: No VAT is added
5.6 Customers located outside the European Union should note that VAT, tax, duty and/or other charges may be added by customs in the customer’s country. We are not responsible for these charges and we recommend that the customer makes enquiries with relevant customs offices prior to purchasing from us.
5.7 Irish customers with a valid VAT exemption form (13B or 56B form) may purchase VAT free provided the 13B or 56B form is faxed or emailed to us prior to purchasing.


6. Risk/Title
6.1 The goods are at your risk from the point where you have received delivery of the goods
6.2 Ownership of the goods does not pass to customer until seller has received payment in full for goods and related charges (such as shipping charges)
6.3 Supplier is entitled to recover payment for goods even though ownership of the goods has not passed from supplier


7. Customer’s right to cancel
7.1 Orders that have been placed on our website but which have not yet been processed can be cancelled by logging in to our website and choosing the “cancel order” option.
7.2 Orders that have been shipped may be cancelled by the customer until 10 days from receipt of the order.
7.3 The right to cancel does not apply to business customers. We are not obliged to exchange and/or refund purchases from business customers for any reason, apart from exchanges under the warranty policy.
7.4 You must give written notice of your intention to cancel the contract and return an item for refund. This notice must reach us latest 10 days from your receipt of the order and you must use our automated RMA system for this.
7.5 The cost of returning your order to us is for your own account. We recommend using a recorded shipping method, as we cannot be held liable for loss or damage while the product is in transit.
7.6 Only the product cost will be refunded, there will be no refunds for shipping charges unless in cases where a product was faulty upon receipt.
7.7 You must take reasonable care to ensure the goods are not damaged while in your possession or while in transit.
7.8 Refunds will be made to the customer via the original payment method within 30 days of our receipt of returned goods.
7.9 Goods returned to us must be unused and unopened. We reserve the right to deduct a restocking fee for items that need testing and/or repacking.
7.10 The right to cancel does not cover any type of software which has been unsealed by you. This also covers downloadable software of any type, where you have received a licence code in sealed packaging.


8. Warranty
8.1 All goods sold on our website are warranted free from defects for 12 months from the date of purchase, unless otherwise stated on our website at time of purchase. This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the supplier, failure to follow the supplier's instructions, or any alteration or repair carried out without the supplier's approval.
8.3 Certain products carry a manufacturers extended warranty in excess of 12 months. In these cases, the extended warranty is offered at the manufacturer’s sole discretion. We are not obliged in any way to handle warranty claims where the purchase date is more than 12 months ago.
8.4 If the goods you receive are damaged and/or any item is missing you must contact us in writing within 48 hours of receipt.
8.5 If the goods develop a defect during the warranty period you must inform us in writing no later than 14 days from the day you discovered or ought to have discovered the defect or damage.
8.6 If a product was faulty at the time of sale and it is returned to us, you are legally entitled to a full refund of the product price (if purchased within the last 28 days) or after this time a replacement product of equal value. If the same product is not available we may (at our discretion) offer a product at a higher price.
8.7 It is the responsibility of the customer to return faulty items to the supplier’s premises.
8.8 Any item returned under warranty and found by supplier to be in working order may be charged a testing and processing fee.


9. Limitation of liability
9.1 Subject to Section 7 above, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3: any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.


10. Correspondence
10.1 Our preferred method of correspondence with customers is email.
10.2 Our telephone number is listed on our website so that customers may call us for advice and order enquiries. No telephone conversation or part of same will form part of the contract.
10.3 Technical support is offered via email only.
10.4 Customers should take reasonable care to ensure that emails sent from our website are allowed to be received by customer’s ISP. This includes allowing our emails to pass through spam filters and other internet software.
10.5 We may send important order, payment or delivery information via email. We are not responsible for ensuring that emails reach the customer. Some mails may require a reply from the customer and should we not receive a reply within 3 working days we reserve the right to cancel any order.


11. Governing law
11.1 These terms and conditions are subject to the laws in the Republic of Ireland only.

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