Please follow these guidelines if an item purchased from us is faulty, or if you wish to return an item for refund under the Distance Selling Regulations1.
Note: Do NOT return products to us without a valid RMA number (Return Merchandise Authorization). Items returned without an RMA number will not be accepted. If you suspect an item is faulty please always avail of the manufacturers technical support first in order to ensure that the item is in fact faulty.
We offer an automated RMA system2 which allows customers to apply for RMAs online and to follow the progress of RMAs within our website also. To apply for an RMA number follow these steps:
- Login to our website, using email address and password
- In the "Account Info" box click the "Request RMA" option (link)
- Our website will show orders where items can be returned to us for replacement/refund 1, 3
- Click on the product name that you wish to return
- Complete the short application form. Please include full details of the problem and also details of other hardware that is relevant to your application (motherboard, camera etc.)
Full instructions and screenshots are available to download here.
Important notes:
1 Items can be returned for refund within 10 calendar days from receipt of the delivery. Items for refund must be in resellable condition and all seals must be intact. A reduction in the refund may apply to items that require repacking or testing.
2 All RMAs must be approved by MemoryC staff. After applying for an RMA it may take up to 48 hours to receive authorisation from us to return the item.
3 Original delivery cost and cost of returning items to MemoryC will not be refunded under any circumstances.
|
| |
|
|
Copyright ® 2004-2008 MemoryC
|
SPECIALS
Garmin Nuvi 270 3.5" GPS with European and North American maps
$ 312.62
$ 291.06
|
Linking to MemoryC
